Passage Ticketing Ideas

Powering online, at-the-door, and virtual event ticketing and payments around the world.

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Suggest an idea What would make Passage Ticketing more useful to you?
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1
Added fee for ticket transfers/rescheduling
Current Feature Improvement
Planned
I've gotten this from a few EOs who expressed being interested in charging their customers for needing to transfer tickets or rescheduling. Main use case is for like a workshop or a similar event...
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1
Make tickets available for date change even within 1 day
Current Feature Improvement
In Progress
Had to close early because we got rained out. Was told my customers could do a date change but recently told that they couldn’t if it was within 1 day of date they were going, only if they called you...
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1
Daily Breakdown not including invoices tickets
Bug
Under Review
When I run the daily breakdown report for tickets ‘Sold For’ it’s not including the tickets that were purchased thru invoicing.
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1
Built-In Email Marketing Tool
Feature request
Completed
It’s time-consuming to export users from Passage and import them into Constant Contact. It would be great to email customers directly within Passage — sending updates, promotions, or thank-yous...
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1
Reports based on custom questions
Feature request
Planned
One of the custom questions I have is "How did you hear about us?" with a dropdown for them to select.... I would love to be able to run a report and easily see what their responses are.... and have...
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1
Restricting Event Upsells to a specific date
Feature request
Under Review
We have 2 attractions with Special Events. We also have a Restaurant & Bar. When guests purchase a Tour ticket, I'd like to add a Dinner Upsell, but there are too many days and times. I'd like...
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1
Ticket Descriptions on Mobile
Improvement
Under Review
It would be helpful if the ticket description details showed up on mobile devices for users. Currently it only appears on desktop.
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1
Email templates when sending to guests
Feature request
In Progress
Allow the creation of email templates that you can select when emailing guests... for instance I would create one for "Inclement Weather" that I could select when one of our events gets canceled due...
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1
Custom invoice price
Feature request
Planned
I would like the ability to edit/set a custom price while creating an invoice. I know there's probably a work around by adding a product and setting a custom price... but sometimes I am negotiating...
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1
Seat assignments shown in app
Mobile App
Completed
We do an event with seat selection. Some people don't have their ticket on them, and we check them in by name. When we check them in that way, we cannot see what seat they selected on their ticket....
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